Badge Standards & Verification Criteria
Trust badges on providers profiles indicate which verification checks have been completed through the Caninecheck system.
Each badge corresponds to a defined review process where evidence is required, assessed, and recorded against specific standards at a point in time. Badges exist to make verification status visible and comparable, not to imply outcomes or assurances.
This page explains what each badge represents, what evidence is reviewed, how long verification remains valid, and what happens if requirements are no longer met.
Verified Provider
What this badge means
A verified Provider is someone whose identity has been checked using official documentation. This helps confirm that the personor business behind the profile is real and traceable.
Verification is completed at a specific point in time and is based on the documents provided.
Evidence required
To receive this badge, the provider must submit valid official documentation, which may include:
- UK issued government photo ID (such as a passport or driving license), or other accepted identity documents
- Proofof UK address (dated within the required timeframe)
- UK business registration details (where operating as a business)
Documents are reviewed for verification purposes only. The specific documents accepted may vary depending on the provider’s circumstances and applicable regulations.
Expiry rules
- This badge is valid for a defined verification period after approval
- Verification must be kept up to date to remain active
- The badge may expire or be removed if required documents lapse, are withdrawn, or are no longer valid
What happens when verification expires
- The verified Provider badge is greyed out then removed after grace period
- The provider must submit up to date documents to regain verified status
- Expired verification will be clearly shown to pet owners
Important to know
This badge does not guarantee safety, quality of care, or suitability for your pet. It confirms only that the providers identity was verified based on submitted documents att the time of review.
Pet owners should always make their own judgement when choosing a service provider.
Home Access Approved
What this badge means
A Home Access Approved provider has completed additional verification checks because their role may involve entering a pet owners home.
This badge indicates that extra documentation relevant to home access has been reviewed at a specific point in time.
Evidence required
To receive this badge, the provider must submit additional UK-based official documentation, which may include:
- UK issued government photo ID (such as a passport or driving license), or other accepted identity documents
- Proof of UK address (dated within the required timeframe)
- Signed declarations relating to conduct, responsibility, and appropriate behavior when accessing a private residence
- Valid UK public liability insurance covering in-home services
Documents are reviewed for verification purposes only. The specific documents accepted may vary depending on the provider’s circumstances and applicable regulations.
For pet sitters entering private homes, criminal background checks are not required for this badge. Where applicable to other roles, background check documentation may be reviewed as part of higher verification tiers only.
Expiry rules
- This badge is valid for a defined verification period after approval
- Verification must be kept up to date to remain active
- The badge may expire or be removed if required documents lapse, are withdrawn, or are no longer valid
What happens when verification expires
- The verified Provider badge is greyed out then removed after grace period
- The provider must submit up to date documents to regain verified status
- Expired verification will be clearly shown to pet owners
Important to know
This badge does not guarantee safety, security or behaviour within a pet owners home. It confirms only that additional documentation relevant to home access was reviewed at the time of verification.
Pet owners should always take their ooiwn precautions and make their own judgement when when granting home access.
Verified Reviews Only
What this badge means
Verified Reviews Only confirms that reviews published on the providers profile have been verified by Caninecgheck as genuine and are not fabricated or self-submitted.
This badge shows that the provider has supplied supporting information to demonstrate that the reviews shown relate to real service interaction.
Evidence required
To receive this badge, the provider must supply supporting evidence to validate reviews, which may include:
- Booking confirmations, invoices, or receipts linked to the review
- Payment records showing a completed service
- Message history or correspondence with the reviewer
- Other reasonable evidence requested to confirm the review relates to a genuine service experience
Documents are reviewed for verification purposes only. The specific evidence accepted may vary depending on the service type and available records.
Expiry rules
- This badge remains active while the provider continues to meet the Verified Reviews Only requirements
- The badge may be greyed out or removed if reviews can no longer be supported with appropriate evidence or if verification standards are not maintained
What happens when verification expires
- The Verified Reviews Only badge is greyed out or removed from the providers profile
- Reviews may be hidden, flagged, or paused pending further investigation
- The provider may be asked to resubmit evidence to restore the badge
Important to know
This badge does not guarantee the accuracy, quality, or fairness of any review. It confirms only that Caninecheck reviewed evidence showing the review relates to a real service interaction and was not fabricated.
Compliance+
What this badge means
A Compliance+ provider has supplied documentation,entation showing they meet key legal and professional requirements relevant to the services they offer.
This badge indicates that compliance-related documents have been reviewed based on the providers role and location at the time of verification.
Evidence required
To receive this badge, the provider must submit UK-based official compliance documentation, which may include:
- Valid UK public liability insurance covering the services offered
- Any UK licenses, permits, or registrations relevant to the providers role
- Professional qualifications or memberships where applicable to the service provided
Documents are reviewed for verification purposes only. The specific documents required may vary depending on the provider’s role, location, and UK regulations.
Expiry rules
- This badge is valid for a defined compliance period after approval
- Compliance documentation must be kept up to date to remain active
- The badge may expire or be removed if required documents lapse, are withdrawn, or are no longer valid
What happens when verification expires
- The Compliance+ badge is greyed out or removed from the providers profile
- The provider must submit updated documentation to regain Compliance+ status
- Expired Compliance+ is clearly shown to pet owners
Important to know
This badge does not guarantee the service quality, performance, or outcomes. It confirms only that relevant compliance documentation was reviewed at the time of documentation.
Pet owners should always make their own judgement when selecting a service provider.
Elite Standard
What this badge means
Elite Standard indicates that a provider has met a higher verification threshold through additional documentation, stricter requirements, and more frequent review.
This badge reflects depth and currency of verification,l based on the providers role. It does not compare p[roviders to one another and does not reflect service quality or outcomes.
Evidence required
To receive this badge, the provider must hold all relevant underlying badges and submit additional UK-based documentation, which may include:
- Higher levels of public liability insurance appropriate to the services offered
- Additional background check documentation, such as basic DBS check where legally permitted and appropriate to the role
- Enhanced declarations relating to conduct, responsibility, and scope of services
- Any other role specific documentation required to meet the Elite Standard threshold
Documents are reviewed for verification purposes only. The specific evidence required varies depending on the provider’s role and applicable UK regulations.
Expiry rules
- This badge is valid for a defined Elite verification period after approval
- All underlying badges and documents must remain active to retain Elite Standard
- The badge may expire or be removed if any required documentation lapses, is withdrawn, or is no longer valid
What happens when verification expires
- The Elite Standard badge is greyed out or removed from the providers profile
- The provider may obtain other active badges where applicable
- Updated documentation must be submitted to regain Elite Standard status
Important to know
This badge does not guarantee the safety, quality of care, or outcomes. It confirms only that additional verification requirements were met based on submitted documentation any the time of review.
Pet owners should always make their own judgement whennchoosuing a service provider.